How it Works

A membership designed to remove responsibility, not control.

Fern is a long-term home management membership for homeowners who want their property overseen with consistency, care, and professionalism—without managing the details themselves.

Membership

How Membership Begins

A seamless, hands-off experience.

Step 1

We get to know your home

We begin by getting to know your home—its systems, routines, and priorities—so care is tailored from the start and nothing is overlooked.

Step 1

We get to know your home

We begin by getting to know your home—its systems, routines, and priorities—so care is tailored from the start and nothing is overlooked.

Step 2

We plan ahead

Our team develops a long-term care plan that anticipates maintenance, seasonal needs, and upcoming projects before they become issues.

Step 3

We take it from here

When needs arise, your dedicated Fern contact manages trusted professionals, oversees work, and ensures everything is handled to standard.

24/7 Contact

Support Without a Schedule.

Support Without
a Schedule.

Your home doesn’t operate on a schedule—and neither do we.

Fern members have direct access to a dedicated contact 24 hours a day, 7 days a week. Whether it’s coordinating a repair, responding to an unexpected issue, or arranging a service while you’re away, we’re always available to help.

Instead of searching for contractors, waiting on call backs, or managing problems yourself, a single message or call connects you with someone who already understands your home and can take care of what needs to be done.

From urgent situations to simple requests, Fern ensures your home is supported at any time—so you can focus on everything else.

24/7 Contact

Support Without a Schedule.

Your home doesn’t operate on a schedule—and neither do we.

Fern members have direct access to a dedicated contact 24 hours a day, 7 days a week. Whether it’s coordinating a repair, responding to an unexpected issue, or arranging a service while you’re away, we’re always available to help.

Instead of searching for contractors, waiting on call backs, or managing problems yourself, a single message or call connects you with someone who already understands your home and can take care of what needs to be done.

From urgent situations to simple requests, Fern ensures your home is supported at any time—so you can focus on everything else.

Benefits

Why Fern?

Because your home deserves thoughtful, consistent care.

Proactive Home Oversight

We monitor your home’s condition year-round and address issues before they become problems.

Proactive Home Oversight

We monitor your home’s condition year-round and address issues before they become problems.

Your Fern Portal

Track services, requests, and updates — everything about your home in one place.

Your Fern Portal

Track services, requests, and updates — everything about your home in one place.

Maintenance & Issue Management

From identifying the issue to confirming completion, we manage every step on your behalf.

Maintenance & Issue Management

From identifying the issue to confirming completion, we manage every step on your behalf.

Vendor & Project Coordination

We handle all communication and scheduling with trusted professionals from start to finish. Preferred vendors welcome.

Vendor & Project Coordination

We handle all communication and scheduling with trusted professionals from start to finish. Preferred vendors welcome.

Dedicated Point of Contact

One consistent person who knows your home, history, and preferences. No handoffs, no repeating yourself.

Dedicated Point of Contact

One consistent person who knows your home, history, and preferences. No handoffs, no repeating yourself.

Seasonal & Long-Term Planning

We think ahead — anticipating maintenance needs and planning for your home’s long-term care.

Seasonal & Long-Term Planning

We think ahead — anticipating maintenance needs and planning for your home’s long-term care.

Communication, Done Thoughtfully

Updates when they matter, silence when they don’t. Tailored to how you prefer to communicate.

Communication, Done Thoughtfully

Updates when they matter, silence when they don’t. Tailored to how you prefer to communicate.

Fern

Everything your home needs. Nothing you have to manage.

Fern is a membership designed for homeowners who want their property cared for with consistency and intention, without managing the details themselves.

Billed monthly, availability is intentionally limited.

Dedicated Home Steward

One consistent contact who knows your home — no call centers, no hand-offsThis isn’t a checklist—it’s informed oversight.

Customized Home Care Plan

A proactive schedule built around your home's specific systems, needs, and seasons

Project & Vendor Management

We coordinate trusted professionals and oversee all work from start to finish.

Home Check-ins While Away

Regular property visits so you can travel with peace of mind.

Proactive Maintenance Oversight

We identify and address issues before they escalate, year-round.

One Monthly Invoice

A single, clear statement for all services — nothing unexpected

Access to Trusted Vendors

Carefully vetted professionals — available when you need them, managed by us

*Vendor and service costs are billed separately and transparently.

*Vendor and service costs are billed separately and transparently.

FAQ

What to Expect?

A few common questions about Fern membership, our approach, and how we care for your home.

What exactly does Fern manage for my home?

Fern provides proactive oversight of your home, including routine check-ins, maintenance planning, vendor coordination, and project oversight. We ensure everything is handled properly without you managing the details.

How is Fern different from a property manager or handyman service?

Who will I be working with day to day?

Can Fern work with my existing vendors?

What happens if something goes wrong while I’m away?

Is Fern available to everyone?

Get Started

Thoughtful care for your home begins here.

Fern offers membership-based home oversight tailored for homeowners who prefer a consistent and caring approach.