Privacy Policy
Fern LLC
Effective Date: March 2026
Fern LLC (“Fern,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website at thefernhome.com or engaging with our services, you agree to the practices described here.
Information We Collect
Information you provide directly
We collect information you voluntarily submit through our contact form, membership inquiries, or direct communication. This may include your name, email address, phone number, property address, and any details you share about your home or service needs.
Information collected automatically
When you visit our website, we may collect certain technical data automatically, including your IP address, browser type, device information, pages visited, and referring URLs. This information is collected through standard web analytics tools and is used to understand how visitors interact with our site.
How We Use Your Information
We use the information we collect to:
∙Respond to inquiries and communicate with prospective and current members
∙Provide, manage, and improve our home management services
∙Send service-related communications, updates, and membership correspondence
∙Maintain records related to your home, preferences, and service history
∙Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business — such as scheduling software, document management, and communication tools. These providers are contractually obligated to handle your information securely and only for the purposes we specify.
Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by applicable law.
Your Rights
You may request access to, correction of, or deletion of personal information we hold about you by contacting us at hello@thefernhome.com. We will respond to all reasonable requests in a timely manner.
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some site features may not function as intended as a result.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.
Contact
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Fern LLC
hello@thefernhome.com
thefernhome.com